SAM Registered
Vizient Contracted
Federal & State Contract Eligible
DUNS 968090816
CAGE 6H2R8
TX Dept. of Health License #1000751
SAM Registered · Vizient · DUNS 968090816 · CAGE 6H2R8
Policies
What shipping costs, how long it takes, and how we support you after it ships.
Free ground shipping applies to orders shipping within the contiguous 48 United States that meet both a minimum order value and a maximum weight. Both conditions have to be met.
| Minimum order total | Maximum weight | Result |
|---|---|---|
| $350.00 or more | Up to 15 lbs | Free ground shipping |
| $600.00 or more | Up to 30 lbs | Free ground shipping |
| $1,000.00 or more | Up to 40 lbs | Free ground shipping |
Qualifying orders are routed automatically by the most competitive available ground service. We select the carrier unless you request otherwise.
Standard carrier-calculated rates are shown at checkout for orders that:
Checkout rates are calculated from shipping weight and destination and are technical estimates. Where the actual freight cost differs significantly, we contact you before processing the order.
We add shipping charges only with your approval.
| Item type | Typical time to ship | Notes |
|---|---|---|
| Stocked items | Within 1 business day | Held at our Dallas warehouse and shipped from there |
| Drop-shipped items | 1 to 5 days | Shipped direct from the manufacturer where that supplier supports it. A manufacturer drop-ship fee may apply and is shown before you order |
| Special-order items | 14 to 21 days | Sourced to order |
| Made to order and backordered | Quoted individually | Confirmed with you before the order is processed |
| Ground transit | 2 to 4 business days | After the order has shipped |
Lead times vary by manufacturer, and some products come to our Dallas warehouse first before shipping on to you, which adds a few days. We state the route and the timing on the quote. Where a delivery date matters, tell us before you order and we will confirm the date for you.
Some products ship to specific destinations or customer types, following manufacturer and regulatory requirements. Where that applies to your order we contact you and arrange a suitable alternative or a refund.
Items classified as hazardous ship under freight handling and carry additional fees. These are quoted before the order is processed.
If a shipment arrives with freight damage, tell returns@medequipdepot.com as soon as you notice. Keep the packaging and send photographs, and contact us promptly so we can act inside the carrier claim window. Our Returns, Exchanges and Claims department handles freight claims.
Have the order or purchase order number ready and we will look it up.
Related pages: Terms and Conditions, FAQ, Contact Us.
MedEquip Depot LLC · Shipping Policy · Reviewed September 2026