Frequently asked questions

No. We do not enforce minimum order dollar amounts or item quantities.

Yes, guest checkout is always available. Creating a registered account simply makes reordering easier by saving your shipping addresses, tracking shipments in the customer portal, and earning loyalty points.

Yes. We regularly accept official purchase orders from approved schools, universities, hospitals, corporate entities, and government agencies. Please submit POs to orders@medequipdepot.com.

To help our team process your PO without delay, include billing and shipping addresses, buyer contact details, part numbers, quantities, agreed quote references, shipping preferences, and tax exemption certificates where applicable.

Certain items require custom pricing because of manufacturer pricing policies, high order volumes, or specialized sourcing. Simply click "Add to Quote" on the product page or email quotes@medequipdepot.com.

Yes, in most cases. Our website features only a fraction of what we can source directly from manufacturers, national wholesalers, and authorized distributors. Email the manufacturer part number, a photo of the label, or an invoice line to quotes@medequipdepot.com. If an item has been superseded, we will provide the current equivalent.

Please contact orders@medequipdepot.com promptly with your order number and requested changes. Orders can be modified or canceled as long as they have not yet been routed for warehouse fulfillment. Custom builds, made-to-order equipment, and orders that have dispatched cannot be canceled. Any return request is subject to the applicable policy for that item.

Yes. Submit a request using the stock form on our Contact Us page, or email quotes@medequipdepot.com with the product description and your typical ordering cadence.

Online checkout accepts credit cards, PayPal, PayPal Pay Later, Google Pay, Amazon Pay, and Affirm. For offline orders, we accept wire transfers, checks, money orders, and purchase orders upon credit approval. ACH payments are available to approved accounts.

Standard online orders placed on medequipdepot.com carry no credit card or PayPal processing fees.

Select offline invoicing routes and approved commercial credit accounts may carry specific transaction terms. Please review the fee schedule in our Terms and Conditions.

Net 30 terms are available upon credit approval for hospitals, school districts, universities, and government institutions. You can apply by submitting a credit application via our Contact Us page. Past-due balances are subject to finance charges as outlined in our Terms and Conditions.

We will email you a secure digital payment link. This routes you to an encrypted payment gateway, ensuring your card details are processed safely without transmitting sensitive financial information over email. Learn more under Security and Data Protection.

Yes, through independent financing partners. Short-term financing is available via Nitra, and long-term equipment financing for larger purchases is available through Priority Capital. Approvals and terms are established directly by each lender. See our Financing page for details.

Free standard ground delivery applies within the contiguous 48 United States on qualifying orders meeting both value and weight tiers: $350 and over up to 15 lbs, $600 and over up to 30 lbs, and $1,000 and over up to 40 lbs.

Shipments outside these brackets, as well as oversized or hazardous products, receive carrier-calculated rates at checkout. For full details, review our Shipping Policy.

Fulfillment timelines depend on the item type. Stocked supplies typically dispatch within one business day, drop-shipped items usually ship in one to five business days, and special-order gear generally takes 14 to 21 business days. Standard ground transit takes two to four business days once shipped.

Lead times are stated clearly on formal quotes. If an order is time-sensitive, please let us know beforehand and our team will verify delivery windows.

You can check shipment progress anytime via your customer portal at myportal.medequipdepot.com, by emailing orderstatus@medequipdepot.com, or by calling ext. 3.

We will notify you promptly by email or phone. Wherever possible, our specialists will suggest an in-stock, drop-in alternative so your facility avoids procedural interruptions.

Please notify returns@medequipdepot.com immediately, retain all original shipping cartons and packaging, and attach clear photos. Reporting damage right away ensures we can file promptly within the carrier claim window.

Return eligibility follows the policy of each item's manufacturer or supplier. Many stocked catalog items can be returned within 30 days of delivery, provided they remain unopened, in original packaging, and in resellable condition. Custom builds, made-to-order equipment, sterile goods, refrigerated products, and hazardous materials are final sale. To initiate a return, submit an RGA request on our Contact Us page or email returns@medequipdepot.com.

Restocking fees are determined by the manufacturer or supplier and are confirmed on your Return Goods Authorization (RGA) before items are returned. Return freight is the responsibility of the purchaser, unless the return follows our processing error or an approved transit damage claim.

Approved refunds are credited back to the original payment method for the authorized transaction amount or applied to your open account balance.

Product purchases earn 10 points per dollar spent, credited once an order marks completed or shipped. Points can be redeemed through your account for shipping and order discounts. Full program tiers and expiration terms are listed on our Loyalty Points page.

Yes. Document requests are available through the Documents and Certifications page. Anything issued to your organization specifically, such as a certificate of insurance, is available from govsales@medequipdepot.com.

We supply hospitals, surgery centers, physician clinics, veterinary and dental practices, long-term care facilities, DME providers, biomedical repair teams, resellers, school districts, universities, research labs, and government agencies. Individuals are also welcome to purchase non-prescription items. View our complete sector list on our About Us page.

10500 Metric Dr., Suite 119, Dallas, TX 75243. Office hours are Monday to Friday, 8:30 a.m. to 5:30 p.m. Central.